Terms of Service

1. About Certified Mover Association

Certified Mover Association (“CMA,” “we,” “us,” or “our”) operates CertifiedMover.org, an independent, privately owned association dedicated to transparency, consumer protection, and freedom from industry influence in the moving industry.

Our mission is to:

• Provide independent certification for legitimate moving companies
• Offer transparency tools for consumers to verify moving companies
• Maintain standards that prioritize ethics and customer protection
• Operate free from government contracts, lobbying groups, or industry conglomerates

2. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Certified Mover Association. By:

• Accessing or using our website (CertifiedMover.org)
• Applying for certification services
• Using our verification tools
• Submitting information or communications to us

You acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Services We Provide

3.1 For Moving Companies

• Certification Services: Three-level certification program (Licensed, Ownership Verified, Full Transparency Certified)
• Verification Process: Independent review of licenses, business legitimacy, and operational standards
• Badge Display: Official certification badges for verified companies
• Public Listing: Inclusion in our certified company directory

3.2 For Consumers

• Company Verification: Tools to verify moving company certification status
• Public Directory: Searchable database of certified moving companies
• Educational Resources: Moving guides, tips, and industry information
• Complaint Reporting: Platform to report issues with moving companies

4. Eligibility and Registration

4.1 General Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms. If you are using our services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

4.2 Moving Company Certification

To apply for certification, moving companies must:

• Hold valid USDOT or state transportation licenses
• Maintain active business registration
• Provide accurate and complete information during the application process
• Meet our certification standards for their desired level
• Pay applicable certification fees

5. User Responsibilities

5.1 Accurate Information

You agree to:

• Provide accurate, current, and complete information
• Update information promptly when it changes
• Not misrepresent your identity or business
• Not provide false or misleading information

5.2 Prohibited Uses

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Use automated systems to access our services without permission
• Impersonate another person or entity
• Submit false complaints or reports

6. Certification Process and Standards

6.1 Application Process

Our certification process involves:

1. Initial Review: Verification of basic licensing and business registration
2. Documentation Review: Analysis of submitted business documents
3. Verification Calls: Direct contact with business owners or representatives
4. Background Check: Review of business history and public records
5. Decision: Certification approval or denial with explanation

6.2 Certification Standards

We maintain the right to:

• Set and modify certification standards
• Deny certification for any reason related to our standards
• Revoke certification if standards are no longer met
• Require periodic re-verification

6.3 Public Information

Certified companies agree that the following information may be publicly displayed:

• Company name and business address
• USDOT number and license information
• Certification level and badge
• Contact information
• Certification date and status

7. Fees and Payment

7.1 Certification Fees

Certification fees vary by level and are subject to change. Current fees are published on our website. Payment is required before certification review begins.

7.2 Refund Policy

• Application Fees: Non-refundable once review process begins
• Certification Fees: Refundable only if we determine the application was submitted in error
• Annual Fees: Pro-rated refunds available for early termination in certain circumstances

8. Intellectual Property

8.1 Our Content

All content on CertifiedMover.org, including but not limited to text, graphics, logos, images, and software, is owned by Certified Mover Association and protected by copyright and other intellectual property laws.

8.2 Certification Badges

Certified companies receive a limited license to display our certification badges. This license:

• Is non-exclusive and non-transferable
• Requires proper attribution to Certified Mover Association
• Prohibits modification of badge design or messaging
• Terminates immediately upon certification revocation

8.3 User Content

By submitting content to us, you grant us a worldwide, royalty-free license to use, reproduce, and display that content for our business purposes.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers and Limitations

10.1 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. We may suspend or modify services for maintenance, updates, or other operational reasons.

10.2 Certification Limitations

10.3 Third-Party Information

Disclaimer: All company listings and USDOT data published on CertifiedMover.org are sourced from publicly accessible databases maintained by the U.S. Department of Transportation and the Federal Motor Carrier Safety Administration (FMCSA). Inclusion in our directory does not imply endorsement or affiliation with Certified Mover Association. We are not responsible for the accuracy, completeness, or timeliness of third-party data, and any reliance on such information is at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law, Certified Mover Association shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

• Your use or inability to use our services
• Any unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the service
• Any other matter relating to our services

Our total liability for any claims shall not exceed the amount you paid us for the services during the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Certified Mover Association, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit or transmit
• Any breach of your representations or warranties

13. Termination

13.1 Termination by You

You may stop using our services at any time. Certified companies may request certification termination with 30 days’ written notice.

13.2 Termination by Us

We may terminate or suspend your access to our services immediately if you:

• Violate these Terms
• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Fail to pay required fees
• No longer meet certification standards

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal legal action, you agree to attempt to resolve any disputes with us through good faith negotiations for at least 30 days following written notification.

14.2 Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles.

14.3 Arbitration

Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

15. Changes to Terms

We may update these Terms at our discretion. Updates will be posted on our website with a revised “Last Updated” date. For material changes, we will notify you via email or a prominent notice on our site at least 30 days in advance. Your continued use of our services after such changes constitutes acceptance of the new Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Certified Mover Association and supersede all prior agreements.

16.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall remain in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations at our discretion.

17. Contact Information

If you have questions or concerns about these Terms, please contact us: