Your Essential Guide to a Safe Move

Moving can be stressful, but choosing the right mover doesn’t have to be. Follow these critical steps to identify legitimate, reliable moving companies and avoid common pitfalls like hidden fees, damaged goods, or even outright scams.

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Research & Verify

Always start by verifying a mover’s credentials. Check their USDOT number, FMCSA license, and online reputation through independent sources.

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Understand Estimates

Be wary of unusually low bids. Insist on in-home estimates and understand the difference between binding, non-binding, and not-to-exceed quotes.

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Read Contracts Carefully

Before signing, thoroughly review all terms, conditions, and liability clauses. Ensure everything discussed is in writing.

Key Steps to Choosing a Trustworthy Mover

  • 1. Verify USDOT Number & FMCSA License
    Every interstate mover must have a USDOT number. Verify it on the FMCSA SAFER website. This will show their operating authority, safety record, and insurance information.
  • 2. Check for Certified Mover Association (CMA) Certification
    Look for the Certified Mover Association badge. CMA-certified movers have undergone a rigorous, independent vetting process that goes beyond basic licensing, verifying ownership, legitimacy, and ethical practices. Browse our directory.
  • 3. Read Online Reviews & Complaints
    Check multiple independent review sites (e.g., Google, Yelp, BBB) for consistent patterns of positive or negative feedback. Pay attention to how companies respond to complaints.
  • 4. Get Multiple In-Home Estimates
    Obtain at least three written estimates after an in-home inspection. This helps ensure accuracy and prevents surprises. Be suspicious of movers who provide quotes over the phone or internet without seeing your belongings.
  • 5. Understand Moving Insurance & Liability
    Know your options for protecting your belongings. Basic liability (released value) is minimal coverage. Consider purchasing full value protection or third-party insurance for comprehensive coverage.
  • 6. Ask About Subcontractors & Brokers
    Clarify if the company will be performing the move themselves or using subcontractors/brokers. If they use brokers, ensure the broker is registered with the FMCSA and only uses licensed carriers.
  • 7. Review the Bill of Lading & Contract
    The Bill of Lading is your contract. Read it thoroughly before signing. Ensure all services, costs, pickup, and delivery dates are clearly stated. Never sign a blank or incomplete document.
  • 8. Don’t Pay Large Deposits Upfront
    Legitimate movers rarely require large cash deposits before the move. A small deposit (10-20%) is acceptable, but be wary of demands for significant upfront payments.

Warning Signs: Red Flags to Watch Out For

Protect yourself from fraudulent movers by recognizing these common red flags that indicate a potential scam or unprofessional service.

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Demands Large Cash Deposit

Be suspicious if a mover asks for a large cash deposit (e.g., 50% or more) upfront before the move begins. This is a common tactic of rogue movers.

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No In-Home Estimate

If a mover provides a quote over the phone or internet without seeing your belongings, it’s a major red flag. This often leads to “bait and switch” tactics.

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Unusually Low Bids

While a good deal is nice, quotes significantly lower than others can indicate hidden fees, poor service, or an unlicensed operation.

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No USDOT Number

All interstate movers must have a USDOT number. If they don’t provide one or it’s invalid, avoid them. They are operating illegally.

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Generic Company Name/Website

Be cautious of movers with generic names, no physical address, or a website that lacks professional details and contact information.

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Pressures to Sign Quickly

High-pressure sales tactics or demands for immediate signing of documents without thorough review are warning signs.

Why Choose a CertifiedMover.org Company?

The Certified Mover Association provides an independent, transparent verification system that goes above and beyond basic licensing to ensure you’re hiring a truly legitimate and reliable moving company.

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Verified Legitimacy

Our multi-level certification process confirms not just licensing, but also ownership, operational transparency, and ethical business practices.

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Consumer-First Focus

Every certified mover is vetted with consumer protection in mind, ensuring a higher standard of service and accountability.

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Peace of Mind

Reduce your stress knowing your move is in the hands of a company that has been independently audited for reliability and trustworthiness.