You have more rights as a moving customer than most people realize — but only if you know them before you sign. These are the protections that keep your money, your timeline, and your belongings safe.
A verbal quote is worth nothing. Insist on a written estimate after an in-home or video survey, and make sure it states whether it's binding, binding not-to-exceed, or non-binding. Keep every document in one folder.
Reputable movers rarely require a large deposit, and almost never demand a big cash payment up front. If a company wants a hefty deposit before they've done anything, treat it as a warning sign and pay by credit card whenever possible so you have recourse.
The bill of lading is your contract and receipt. Read it before you sign, confirm the pickup and delivery details, and never sign a blank or incomplete form. It should match your written estimate.
For any substantial move, the crew should create an inventory of your items and their condition. Review it, note any pre-existing damage, and keep your copy — it's the foundation of any future claim.
Interstate movers must carry an active USDOT number and federal authority; local movers usually need a state license. Verify both before you book on our Verify a Mover tool, and favor companies that carry our Vetted & Verified badge.
Get everything in writing, verify the credentials, and never sign a blank form. Do that, and you've protected yourself against the vast majority of moving problems. Start by choosing a verified mover.
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